FAQ
BENTOYS — FAQ
Do you ship internationally? Yes. We ship worldwide, including the US, UK, Canada, Australia and New Zealand. Shipping costs are calculated at checkout based on your destination.
Can I change my delivery address? If your order hasn't shipped yet, yes — email us at support@bentoys.store with your order number and the correct address as soon as possible. Once a parcel is on its way we can't redirect it.
How do I track my order? You'll receive a tracking number by email as soon as your order ships. Tracking can take up to 48 hours to start updating after dispatch, so don't worry if it looks quiet at first.
Help! I think my order is lost. Get in touch and we'll look into it with the carrier. Most "lost" parcels are simply sitting at a depot or with a neighbour, and we'll find out either way. If it really is gone, we'll replace it or refund you.
What payment methods do you accept? Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay.
Do I get anything free with my order? Yes — every order comes with our free ebook, 50 Ways To Keep Them Busy — Without a Screen. It's sent to your inbox as soon as you order.
Are your toys safe for babies and young children? Every product on our site lists a recommended age range, and we ask you to follow it — most of our toys are made for children aged 3 and up, and are not suitable for babies or toddlers who still put things in their mouths. If you're unsure about a specific product, email us and we'll tell you exactly what we know about it.
What is the minimum age for your toys? It varies by product, and it's always listed on the product page under Specifications. Most of our range is 3+. If a product has small parts or batteries, we say so.
What are your toys made of? Materials are listed on every product page — usually ABS plastic, EVA foam, wood or stainless steel depending on the item. If you need more detail on a specific product, just ask.
Do the toys come with batteries? Some of our toys need batteries and some don't. Where batteries are required, we say so clearly on the product page and above the buy button. Batteries are not included unless stated.
How do I clean and look after BenToys products? Most items wipe clean with a damp cloth and mild soap. Don't submerge anything with batteries or electronics in water. Bath toys should be shaken out and left to dry fully between uses.
How long does shipping take? Orders are processed within 1–3 business days. After that:
United States: 5–10 business days
Canada: 5–10 business days
United Kingdom: 5–10 business days
Australia & New Zealand: 5–12 business days
Other destinations: 5–15 business days
Customs can add a few days. If something is running late, we'll email you rather than leave you guessing.
What is your return policy? You have 30 days from delivery to request a return. Items need to be unused, complete with all pieces, and in their original packaging. Email support@bentoys.store to start — please don't send anything back before contacting us.
Who pays for return shipping? If you changed your mind, return postage is at your cost. If the item arrived damaged, faulty, incorrect or incomplete, we cover it entirely — and usually we won't ask you to send it back at all.
Do you offer exchanges? Yes, within 30 days of delivery, as long as the item is unused and in its original packaging.
My order arrived damaged or with parts missing. What now? Email us within 7 days of delivery with your order number, a short description and a couple of photos. We'll arrange a replacement, a replacement part, store credit or a full refund.
Can I cancel my order? Yes, within 24 hours of purchase. After that it's entered processing and can't be cancelled — but you're still covered by the 30-day return window once it arrives.
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