Shipping policy

Shipping Policy

At BenToys, we know how exciting it is to receive something special for your little one. That's why we're committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may be slightly longer during holidays, promotions, or periods of high order volume.

Shipping Times

We proudly offer shipping to customers worldwide.

Maximum estimated delivery times:

  • United States: 5–10 business days
  • Canada: 5–10 business days
  • Australia & New Zealand: 5–12 business days
  • United Kingdom: 5–10 business days
  • Other International Destinations: 5–15 business days

Please note that delivery estimates are not guaranteed and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email.

Tracking information may take up to 48 hours to update after the package has been dispatched.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

Any available free shipping promotions will be clearly displayed during checkout.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

BenToys is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we work hard to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather conditions
  • Transportation disruptions
  • Peak holiday seasons

We appreciate your patience and understanding should any unexpected delays arise.

Questions?

If you have any questions regarding shipping or delivery, our team is always happy to help.

📧 support@bentoys.store

Thank you for choosing BenToys.