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FAQs
Where do you ship from and how long does delivery take?
Where do you ship from and how long does delivery take?
We ship worldwide from our fulfillment partners.
Orders are processed within 48 hours on business
days, and standard delivery takes 6–8 business days.
During high-demand periods, some orders may take up
to 10–15 business days. You'll receive a tracking
number as soon as your order ships, so you can follow
it every step of the way.
How can I track my order?
How can I track my order?
Once your order ships, we'll email you a tracking
number. You can follow your order anytime on our
Track Your Order page. If your tracking hasn't updated
within 72 hours, just reach out — we're here to help.
What is your return and exchange policy?
What is your return and exchange policy?
e offer a 30-day free exchange from the date of
delivery. If something isn't right, contact us and
we'll make it easy for you. Our goal is for you and
your little one to be completely happy with every piece.
How do I contact you if I have a problem?
How do I contact you if I have a problem?
We're always here to help. Email us at
support@bentoys.store and we reply within 24
hours on business days. Whatever the question, we'd
rather hear from you and make it right than have you
wonder.
How long does delivery take?
How long does delivery take?
Orders are processed in 1–3 business days.
Delivery is 5–10 business days to the US, UK and Canada, and 5–12 to Australia and New Zealand. You'll get a tracking number by email as soon as it ships.
What age is this for?
What age is this for?
The recommended age is listed in the Specifications above. Please follow it — most of our toys are made for children aged 3 and up and aren't suitable for babies.
Does it come with batteries?
Does it come with batteries?
If this product needs batteries, it's stated above the buy button. Batteries are not included unless we say so.
What if I don't like it?
What if I don't like it?
You have 30 days from delivery to return it. If it arrives damaged, faulty or incomplete, we cover everything — just email us with a photo.